Payroll Consultant – Implementations and Helpdesk

 

Full-time role in Wellington

We are looking for a customer service oriented Payroll Consultant to provide Helpdesk support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will answer payroll questions and provide support for iPayroll software. The goal is to make sure that customer value is maintained to the standards set forth by the company.

 

Responsibilities:

  • Answer Helpdesk questions via the phone
  • Escalate unresolved queries to the next level of support
  • Follow up with clients, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Discuss with your colleagues/manager and recommend procedure modifications or improvements
  • Grow your payroll knowledge
  • Provide backup support and processing of client payrolls
  • Provide backup support for implementations of new clients to iPayroll
  • Train new and existing clients in the use of iPayroll

 

Requirements:

  • High level of payroll procedures and practice
  • Proficiency in English
  • Strong client-facing and communication skills both oral and written
  • Customer service orientation
  • Basic level of accounting practice
  • Basic level of Human Resource practice