Can your system be used with biometric time clocks?
Yes, iPayroll works closely with a wide range of time, attendance, and rostering interface applications. View the complete list here.
How do my employees record their time?
Employees can record times in our electronic timesheets (Timelogs). iPayroll can also accommodate paper timesheets which you would input directly.
Does iPayroll manage parental leave?
Yes, simply record the official start and finish dates and iPayroll will manage the process.
How do I know how much leave my employees are entitled to take?
Administering leave is quick and easy. You specify an employee’s entitlement when you set them up in iPayroll. When leave is recorded, the system automatically processes and updates their balances. Our flexible system can cater to different and complex requirements. You’ll be able to manage your employees’ leave balances with our wide range of leave reports.
How can employees see their leave balances?
Employees can securely log in to their Employee Kiosk anywhere, anytime to check their leave balance or alternatively the Employee Kiosk is also available as a mobile app where employees can view payslips, leave balances and apply for leave.
Can iPayroll manage ACC leave?
Yes. iPayroll will calculate 80% of your employee's pay for the first week. Employees can check their ACC leave if you turn it on in the Employee Kiosk.
Who do I contact if I want to give feedback on the mobile app?
Email us at firstname.lastname@example.org with your feedback.
What if I have a question about my payslip?
Please contact your employer or payroll department. Unfortunately, our support team cannot deal directly with employees.
Where do I find my payslip?
You can view your payslip via your Employee Kiosk on desktop or through the iPayroll Kiosk app on your smartphone.
How do I find the iPayroll Kiosk app?
You can download the Employee Kiosk app from:
My employer hasn’t given me a log in to get my payslip. What do I do?
Please ask your employer or payroll department for a copy of your recent payslip and follow the log-in instructions on it. Unfortunately, our support team cannot deal directly with employees.
I previously worked for a company that used iPayroll. Can I still see my old pay information on your system?
Simply log in to the Employee Kiosk using your old details.
How do I to reset 2FA for my Employee Kiosk login?
Please contact your employer or payroll department to disable 2FA on your behalf and you can then reset it yourself. Our Helpdesk Support Team cannot communicate directly with employees.
Do you charge bank fees?
Our bank fees are $0.35 per transaction.
How secure is iPayroll?
You can have every confidence in iPayroll’s integrity, security, and privacy. Our multiple server locations are monitored 24/7 and our system is equipped with full disaster recovery capabilities. For more information, see our Security page.
As the paymaster or payroll administrator how do I reset 2FA for my dashboard login?
If you are the main user (without initials after your username) you will need to contact our Helpdesk Support Team who will assist you in resetting your 2FA. For all other users, contact the main user in your organisation who can disable your 2FA to allow you to reset it. Please visit our Online Help page for more information on disabling and resetting 2FA.
Does iPayroll use two-factor authentication (2FA)?
Yes. 2FA is mandatory for iPayroll users and is automatically enabled for new customers.
How do I know I am paying the minimum wage?
You can check minimum wages on the Employment New Zealand Website. For your peace of mind, iPayroll automatically alerts you if wages fall below the minimum level. Also, if you select ’Enable the Top Up Allowance Upload tool’ during set-up, iPayroll will automatically handle this process. This tool is ideal for the rural sector and salaried staff who work additional hours, because it ensures employers do not accidentally pay less than the legal minimum wage for the hours worked in a period.
Does your payroll system handle piece-work calculations?
Yes, iPayroll recognises that some people are paid based on the number of items produced rather than an hourly wage.
Can I easily migrate from SmartPayroll to iPayroll?
Absolutely. Our highly trained and knowledgeable implementation team will set up your employees’ information from any other payroll system into iPayroll. Our friendly support team will also provide full training, plus ongoing support.
Can I use Kitomba with iPayroll?
Yes, Kitomba is one of our interface partners. We have many clients in the hair and beauty industry using both systems to make paying their staff quick and easy.
Can I easily migrate from MYOB to iPayroll?
Definitely. Our highly trained and knowledgeable implementation team will set up your employees’ information from any other payroll system into iPayroll. Our friendly support team will also provide full training, plus ongoing support.
Can I export my data from FlexiTime to iPayroll?
Yes, you can. Our highly trained and knowledgeable implementation team will set up your employees’ information from any other payroll system into iPayroll. Our expert, friendly support team will also provide full training, plus free ongoing support.
What other systems integrate with iPayroll?
iPayroll is used with many systems in different industries. View all our integrations here.
Does iPayroll interface with Xero?
Yes, in 2006, iPayroll became the very first integration partner with Xero. Our enhanced services include generating accounts payable invoices called Bills in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.
Can iPayroll handle more than one pay cycle?
iPayroll is very flexible. It caters for multiple pay cycles, including weekly, fortnightly, bi- monthly, 4 weekly, monthly and multiples of these cycles.
What ongoing help or support do I get?
Enjoy an easy set-up process with thorough training. We follow this up with free ongoing support via phone and email. Our friendly and knowledgeable support team will be there to help with any queries, so you can manage your payroll confidently. And we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.
What size business is iPayroll suitable for?
iPayroll suits all businesses, from one employee to several hundred. It is widely used by many industries, groups, and franchises.
Does iPayroll have an enterprise model?
iPayroll can be scaled for enterprises, large companies, and multiple organisations, with additional reporting, custom fields, and user access. Contact email@example.com about your needs and pricing.
Do you manage my PAYE and payday filing?
We can manage your PAYE, withholding tax (WT), KiwiSaver and payday filing. We can also file your employer deductions (IR345). It’s easy to stay compliant with iPayroll.
How do I get started with iPayroll?
Getting started is easy. Either fill in this form to request a callback or email firstname.lastname@example.org. Then we can get things under way for you.
Is iPayroll payday filing compliant?
Yes, our payday filing solution has a proven track record with IR. All of our customers were transitioned to payday filing on or before1st March 2019 well ahead of the April 2019 deadline.
Human resources and document management
What HR features does iPayroll offer?
You can set up a variety of HR reports and custom fields, such as training, performance reviews, certificates, and licence expiries. You can also upload photos and documents to an employee’s file for secure storage and access. Best of all, these convenient features do not cost anything extra.
Casual employees and contractors
Can iPayroll manage employees on variable hours?
Yes, iPayroll easily manages employees on variable hours.
Can iPayroll manage casual employees?
Yes, iPayroll easily manages casual employees.
How does iPayroll accommodate contractors?
iPayroll allows you to set up GST-registered, non GST-registered, and withholding (WH) tax contractors easily. You can choose whether to generate a remittance advice or payslip.