Caring for
every customer

Live help, webinars and insights where you can learn all about iPayroll and how to get the most out of it.

How can we help?

Contact our friendly
help team

Our help team is just a simple phone call away

Send an email to our support crew

Our knowledgeable support team can help

Request a callback from our team

Discuss new features and how we can benefit your business

Most common questions

What ongoing help or support do iPayroll provide?

Customers enjoy an easy set-up process with thorough training from our Implementation Team. Our friendly and knowledgeable Support Team provide free ongoing support via phone and email and are there to help with any queries, so you can manage your payroll confidently. And we constantly review and update our software to ensure we incorporate any changes to legislation, statutory holidays, or other issues.

Can iPayroll manage casual employees?

Yes, our payroll solution easily manages casual employees.

How do I find the iPayroll Employee Kiosk app?

You can download the Employee Kiosk app from:

AppStore v2GooglePlay v2

How does iPayroll protect my business’s confidential information including employee details?

iPayroll is proudly ISO/IEC 27001:2013 Certified which means we meet internationally recognised standards for protecting the confidential information we hold. Click here to find out more about what being ISO/IEC 27001:2013 certified means.

How do I reset 2FA for my Employee Kiosk login?

Please contact your employer or payroll department to disable 2FA on your behalf and you can then reset it yourself. Our Support Team cannot communicate directly with employees.

Does iPayroll integrate with Xero?

Yes, in 2006, iPayroll became Xero's first integration partner. Our enhanced services include generating accounts payable invoices called Bills in Xero that contain your Xero accounts and your Xero tracking categories (if used). For more information on our seamless Xero integration please click here.

How do I get started with iPayroll?

Getting started is easy. Either fill in this form to request a callback or email sales@ipayroll.co.nz. Then we can get things under way for you.

What systems integrate with iPayroll?

iPayroll integrates with many systems across different industries. View all our integrations here.

Is iPayroll payday filing compliant?

Yes, our payday filing solution has a proven track record with Inland Revenue.

As the paymaster or payroll administrator how do I reset 2FA for my dashboard login?

If you are the main user (without initials after your username) you will need to contact our Helpdesk Support Team who will assist you in resetting your 2FA. For all other users, contact the main user in your organisation who can disable your 2FA to allow you to reset it. Please visit our Online Help page for more information on disabling and resetting 2FA.

 

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